“On time, fair price, great workmanship”
“Brian and his team are amazing. They talked us through every step of the process and are very professional. Highly recommend!!!!”
“Design Flow was top-notch from start to finish — from our very first conversation about adding central air to our home, all the way through scheduling and installation. Brian came out to evaluate our needs and walk us through the various system options available. We received four (FOUR!) detailed proposals promptly, each outlining different equipment and configurations, and every question we had about the systems and installation process was answered thoroughly and without delay.
Communication throughout the entire process was outstanding —From Michelle, the office manager who expertly coordinated the installation, to Brian, Hunter, and the rest of the skilled technicians who executed the work. Since our home had no existing ductwork, this was far from a simple upgrade, but the installation team handled every challenge with skill, professionalism, and respect for our home. They worked efficiently and seamlessly, even when unexpected issues arose.
We especially appreciated the care the team took in treating our home respectfully, leaving no mess behind. The technicians were knowledgeable and patient, answering all of our questions and providing an in-depth walk-through at the end of the installation. They took the time to explain how the new system operates, including the thermostats and zone programming, ensuring we felt completely comfortable with everything before they left.
We look forward to relying on the Design Flow team for routine servicing and maintenance of our new system as needed.”
“Techs arrived promptly for my first service since moving to the area. I like dealing with a small shop where customer service is important.
They performed all the items in the maintenance as well as replacing a soon to fail capacitor which did not read in the proper range. Techs were friendly, neat, and helpful in explaining my unit, which came with the home. They were able to provide me with details about this system and insights into a few problems which they corrected. I appreciated their knowledge and expertise. I'm glad I chose Design Flow to service my heat pump.”
“Very professional and friendly service. Really appreciate the care and consideration given, especially with my kids running around their ankles. So far system is working very well!”
“All of the workers were friendly and professional in how they conducted themselves and the work that they did.”
“Did a great job, excellent communication and at a fare price.”
“Excellent customer service along with detailed explanations of house HVAC requirements, upcoming refrigerant changes and replacement equipment availability. The installation was top-notch and the installers were experts and answered all my questions completely. Other companies that quoted us didn't explain (or know?) that the electrical installation was required to comply with updated code standards and they had the county review their electric work to protect the customer. A great all around experience from initial contact to installation. I definitely recommend their services.”