“I had called to report my system malfunctioning, and the temperature in my house was going down. A technician got back in touch with me within minutes and had me turn my breakers off and back on to see if it would get corrected. Unfortunately, it did not so I scheduled an appointment. It was right after a snowstorm and all the roads weren’t clear, but he (Cody) made it to the house and checked out my system. He was very friendly and knowledgeable. I appreciated the fast service and the efficiency of the staff. I would highly recommend your. company.”
“We had no heat on a day that was 2 degrees with wind chill!
Called Design Flow at 7 am, spoke with a live person, recieved a call back for technician availability within 10 minutes.
They told me arrival between noon and 2 pm, SAME DAY. Technician (Sammy) arrived at about 1:30 and had our heat up and running by 2:00 pm.
Sammy was friendly and very knowledgable!
When the need arises, I will call again!”
“We recently had our heat pump and gas furnace hvac systems replaced with a geothermal system that was installed by Design Flow. We couldn't be happier with the project from start to finish. It was a big project with a lot of moving pieces and parts, but it all came together seamlessly. Brian (owner) spent a tremendous amount of time upfront discussing our options when our heat pump went up. He answered all of our questions and helped us in evaluating the pros/cons of continuing to use traditional hvac systems vs switching to geothermal. He also helped guide us through a few other decision points as we additionally had a hot water heater, humidifier and air scrubber installed as well. Michelle (project manager) ensured that all of the logistics were handled and that we knew exactly what to expect as we moved through the process. She was very patient, thorough and communicative throughout the entire project. Hunter and Mike (installers) did an amazing job! They hustled the entire time that they were here, making sure we always knew where things were when they were leaving for the day and what we could expect next. Our new system looks and runs great and we couldn't be happier – we highly recommend Design Flow for all of your hvac needs! We also recommend them if you need your hot water heater replaced – they not only installed a drain pan that dumps into our sump pump in case of a leak, but also a wet switch to detect and alert us to a leak – brilliant!”
“My experience with Brian at Design Flow was the best experience I have had when dealing with repairs since moving into my house 3 years ago. My old hvac system was the original one from 1985, so I knew I needed to replace it soon. I got several hvac professionals to give me a quote and they were all about the same. What made me choose Design Flow was the passion that Brian spoke with when talking to me about my hvac replacement. When he was evaluating my home for the hvac replacement, the way he spoke about his recommendations made it clear that he was not only an expert, but also that he cared deeply about quality and providing an amazing product for his customer. Not once did Brian try to up-sale me on any products. He even suggested against some things as they tended to require more maintenance than it was worth. When it came time to install my geothermal unit, Mike and Hunter where on the scene, and they also reflected the same passion and professionalism as Brian. They answered all my questions and their workmanship was exemplary. Michelle, who was the project coordinator, was very kind and professional as well! She helped the scheduling process go smoothly and aided me in the loan process. Design Flow is what you want when you hire any professional to do work in your home. They are friendly, honest, experts in their field, and are passionate about their services and products. Going with Design Flow is a decision that you will not regret!”
“I would definitely recommend Design Flow for maintenance and repair, especially for geothermal systems. Both Service Engineers working on our unit were courteous, professional and did a great job! 5 stars!”
“Mike, Hunter and Cody did a great reviewing the heating system on my Geothermal units installed over the summer. They were knowledgeable, professional and on time.”
“Cody was knowledgeable and friendly and took his time answering all my questions. Highly recommend.”
“I highly recommend Design Flow! From the best customer service to the nicest techs around! Always reply quickly and make sure you are taken care of ASAP.”
“Mike and Hunter were knowledgeable, efficient and friendly. They did a great job installing the ductless unit and cleaned up really well. I would recommend Design Flow for all HVAC services. They are all professional and knowledgeable.”