Archives: Reviews

“I’ve been using Design Flow for about 7 years now and they are a fantastic company. Sammy was my tech today, he was very courteous and extremely knowledgeable. If you contact Design Flow for assistance you can be confident that the job will be done right. Would 100% recommend them.”

– Cory D.

“Needed some maintenance done on our ductless air unit, and our technician Sam was super friendly, knowledgeable and honest. Great service and reasonable price. Thank you!”

– Wendy P.

“Would like to thank Direct Flow for the exceptional service installing our 2 ductless systems. Have only the highest praise for the work of Jason and Ronnie. Not only were they extremely knowledgeable and professional about the job, they also kept me informed every step of the way. Their attention to detail was exceptional. Would highly recommend your company and your fantastic employees. Thank you.”

– Elizabeth M.

“My family and I had the best experience with Brian and his team. They replaced our heat pump and main air conditioning units and added a new unit and duct work to our upper level. My husband was deployed at the time of installation. When he returned home several months later, Brian came back to our house and walked my husband through all the work he and his team had completed. Meant so much to us that he did that that he took that time to care for us. The whole team was so kind and respectful. Highly recommend.”

– Sarah R.

“The Design Flow team is not only incredibly knowledgeable but also very honest. They all really know their stuff! Brian and his crew have taken care of our units for many years and saved me countless times whenever I’m in a pinch. I can’t say enough great things about this company. They’re all so great my whole family uses them! Highly recommend if you’re in the market for a new HVAC company.”

– Amanda D.

“We had a great experience using Design Flow to update our very outdated system. From meeting with Brian to discuss our options to the installation with Jason & Christian, every step of the way we were met with great information, professional, and friendliness! The difference in our heating efficiency throughout the house is much improved thanks to our new system!”

– Elizabeth D.

“Hands down best HVAC service in the area. Had to get a new whole house system this year, plus repair a split unit. They were extremely patient while we reviewed which whole house system would be best for us, and even answered questions and walked me through it after hours!! Tech’s on site were very knowledgeable and helpful with questions! Recommended to everyone who asks!”

– Amanda L.

“I decided to go with Design Flow after only meeting with Brian one time. He came out very quickly to diagnose the problem. Rather than just look at a couple of things and then say everything was shot, he continued to troubleshoot for over an hour before coming to that conclusion. I got a couple different quotes from companies I had had work done before, but Design Flow was cheaper, by far. This isn’t always a good thing. Some people will say that you get what you pay for. I feel like I got so much more than what I paid for. At a minimum, you only have to look at the pictures to see the quality and care of the work they did. More than the quality, they were quick. The team was just here Friday, but they were in by 7 and out shortly after lunch. Very impressive. Now I have a brand new unit that is much more efficient than my previous unit so I shouldn’t need much HVAC work in the future, but if I do, I know that I’m not going to be shopping around. I only have one call to make.”

– Travis S.

“Brian and Ronnie handled a multi-day full replacement project in my attic that was quite the challenging job! They were meticulous in their planning and estimations, extremely friendly and professional in all communications, and very thorough and efficient in their work. They are also great at explaining everything in layman’s terms to make sure I was comfortable with everything. I cannot recommend them highly enough! They were a joy to work with and I would trust them in my home any time.”

– Julie M.

“Design Flow Heating and Cooling were wonderful to work with. Brian was very responsive. He came out and gave us an estimate quickly. His rates were competitive with others we received. Brain answered all my questions. We were able to schedule an install quickly. Again Brian showed up on time and finished the job in the predicted amount of time. Our new unit is working great. Highly recommend Design Flow for any HVAC needs.”

– Christina M.

“We are so happy that we reached out to this team to help us with our second floor staying really warm. We totally thought our only option would be purchasing a separate/new zoned unit, which would have been really expensive. Brian came out and looked at everything and told us we could actually modify our existing unit by installing dampers and to make it work like a zoned unit. It worked perfectly! Our second floor temperature has dropped by more than 10 degrees and we can comfortably sleep! His team also fixed a previous installation error and did an amazing job cleaning our outside unit. Really happy we found Brian and his team as they do an amazing job, are clear and concise, and are fair. Thank you Brian and team!”

– Cody M.

“We needed to re-lace our 18 yr old furnace during cold weather season. Brian at Design Flow walked us through several options to help us find the most efficient unit at a price that worked for us. He managed to schedule the installation immediately (cold weather was coming), and he and his team did a fantastic job! The work was high-quality, it was done quickly, he left no mess – we couldn’t be happier. The service and the value we get from Design Flow are fantastic – we now use them for routine (twice yearly) maintenance.”

– Todd R.

“Design Flow Heating and Cooling were wonderful to work with. Brian was very responsive. He came out and gave us an estimate quickly. His rates were competitive with others we received. Brain answered all my questions. We were able to schedule an install quickly. Again Brian showed up on time and finished the job in the predicted amount of time. Our new unit is working great. Highly recommend Design Flow for any HVAC needs.”

– Cory D.